Eva

Privacy Policy

Last updated: August 11, 2026

Eva is an AI companion app that talks with you by voice and text. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. We keep it in plain language on purpose.

The short version. We collect your email address so you can sign in, and we store your conversations so Eva can hold a coherent chat with you. We use trusted third-party services to run the app. We do not sell your personal information, and we do not use your conversations to show you ads. You can ask us to delete your account and data at any time.

1. Who we are

This app ("Eva", "we", "us", or "our") is provided by the operator of Eva. You can reach us at support@evalives.com for any privacy question or request.

2. Eva is an AI, not a person

Eva is an artificial intelligence. You are not talking to a human being. Eva is designed for friendly companionship and conversation. It is not a medical, mental-health, legal, or financial professional, and nothing it says should be treated as professional advice.

Eva is not an emergency or crisis service. If you are in crisis or thinking about harming yourself, please contact your local emergency number or, in the United States, call or text 988 (the Suicide and Crisis Lifeline) to reach a trained human right away.

3. You must be 18 or older

Eva is intended only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it. If you believe a minor has used Eva, please contact us at support@evalives.com.

4. Information we collect

Information you give us

Email address. Used to create your account and sign you in with a one-time verification code. We do not use passwords.
Your conversations. The text messages you send, and the text transcription of anything you say by voice, so Eva can respond and continue the conversation.
Profile details you set. A display name and profile picture, if you choose to add them. These are stored locally on your device and are not uploaded to our servers.

Information collected automatically

Voice audio (temporary). When you speak to Eva, your audio is sent securely to our service and to our speech-to-text provider so it can be turned into text. The audio is processed briefly and held only temporarily on our servers; it is not kept as a permanent recording. The resulting text transcript is stored as part of your conversation (see above).
Basic technical data. Standard information needed to operate the app reliably, such as connection and error logs.

We do not collect your contacts, photos, precise location, or other data from your device beyond what is described here.

5. How we use your information

To let you sign in and keep you signed in.
To generate Eva's responses and maintain the flow of your conversation.
To convert your speech to text and Eva's replies back into a spoken voice.
To operate, maintain, secure, and improve the app.
To send you account-related emails, such as your sign-in verification code.
To comply with legal obligations.

We do not use the content of your conversations for advertising, and we do not sell your personal information.

6. Third-party services we use

To run Eva we rely on a small number of trusted service providers. They process your information only to provide their service to us, under their own privacy and security commitments.

Provider	What it does	What it receives
Supabase	Account sign-in and database hosting	Email address, conversations
Anthropic (Claude)	Generates Eva's responses	Your message content
Deepgram	Converts your speech to text	Your voice audio
ElevenLabs	Converts Eva's replies to speech	Eva's response text
Resend	Sends account emails	Email address
Railway	Hosts the backend infrastructure	Data in transit and processing

We may also disclose information if required by law, to enforce our terms, or to protect the rights, safety, and security of our users and the public.

7. How long we keep your information

We keep your account information and conversations for as long as your account is active, so Eva can remember the context of your chats. Temporary voice audio is deleted shortly after it is transcribed. When you delete your account, we delete your personal information from our active systems, and it is removed from backups within a reasonable period (generally within 30 days), except where we are required to keep it to meet a legal obligation.

8. Your choices and rights

You can, at any time:

Access the personal information we hold about you.
Correct information that is inaccurate.
Delete your account and associated data.
Export a copy of your data.

To make any of these requests, email us at support@evalives.com and we will respond within the time required by applicable law. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or the EU/UK General Data Protection Regulation (GDPR), including the right not to receive discriminatory treatment for exercising your rights. We do not sell or share your personal information as those terms are defined under the CCPA.

9. How we protect your information

Your data is encrypted while it travels between your device and our servers (using HTTPS and secure WebSocket connections). We limit access to personal information and rely on reputable providers to store it securely. No method of transmission or storage is ever completely secure, so we cannot guarantee absolute security, but we work to protect your information using industry-standard measures.

10. International users

Eva is operated from the United States, and the service providers we use may process your information in the United States and other countries. By using Eva, you understand that your information may be transferred to and processed in countries whose data-protection laws may differ from those in your country.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of Eva after an update means you accept the revised policy.

12. Contact us

If you have any questions about this policy or how we handle your information, contact us at support@evalives.com.